Average Score (230 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

230 Ratings

4.7 Average

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  • Richard H.09-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    What a fantastic experience. Quick and Easy. I am super happy with all things Gerald Jones VW

  • Tommie W.09-06-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    there has been a lot of improvement in the service department. my appointment went smooth and timely. Keep up the good work!

  • Peter P.09-05-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    fast

  • Laura U.09-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I love that the shuttle was able to drop me off somewhere not too far from the dealership. I was very nice.

  • James C.09-04-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

  • Christopher F.09-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    During the service visit, we also needed a diagnosis on a tire pressure message displayed. No issue was found and an explanation of the message was well explained.

  • Angela H.09-02-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Brandon M.08-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Mike and Freda were able to get me a loaner with my AC not working all the time. And service was done before the expected date of Sept 12

  • Maddison H.08-27-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Sherrel W.08-27-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Enjoyed talking to everyone there was so nice