Average Score (223 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

223 Ratings

4.7 Average

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  • Dwight K.06-16-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    although the service is excellent, the human touch is beyond measure. Freda is a jewel.

  • Maddison H.06-16-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Brandy S.06-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great experience and excellent customer service. Just took longer than expected to be able to make a service appointment.

  • William B.06-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Tom A.06-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great customer focused service.

  • William G.06-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Ms Freda Bradshaw is to be commended for her professionalism. She is always knowledgeable about your vehicle service.

  • Sydney B.06-11-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    The customer service that I received was amazing. From the time I stepped in the door until the time I left, I was treated so kindly. From the front desk to the financing department! Johnathan was an amazing salesman. I love my new car & I am so proud of it! Thank you, guys, so much!

  • Lawrence M.06-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Very courteous attention and timely completion. It made my experience very nice.

  • Michael B.06-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • William G.06-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Customer service is always perfect.5