The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Brittny P.09-18-2024
TYPE:SalesMODEL:AtlasYEAR:2024
I had a great experience in the dealership with everyone involved in my purchase but my bank has been trying to reach the dealership for a week and cannot get the finance manager to call her back. She mailed a check for the wrong amount and needs to correct this oversight and cannot get anyone at the dealership to help make this happen. It has been very frustrating.
Linda B.09-17-2024
TYPE:ServiceMODEL:TiguanYEAR:2024
Jairus J.09-15-2024
TYPE:ServiceMODEL:TiguanYEAR:2022
Arrived at 2pm for a 2.30 appointment for an oil change that took 3 weeks to book. Not sure why there's a 3 week waiting to get an oil change. Then, the car was not ready until 4.55pm. Almost a 3 hour wait.
Tommie W.09-14-2024
TYPE:ServiceMODEL:JettaYEAR:2019
It was a big improvement from my last time trying to get my vehicle serviced.
Fabiane C.09-11-2024
TYPE:SalesMODEL:AtlasYEAR:2024
Asia L.09-09-2024
TYPE:ServiceMODEL:AtlasYEAR:2018
Kelly T.09-05-2024
TYPE:SalesMODEL:TiguanYEAR:2024
It was a simple, relaxed, friendly and efficient experience
Brnadon K.09-01-2024
TYPE:SalesMODEL:TiguanYEAR:2024
The process was seamless and Chris was very helpful.
Catherine U.09-01-2024
TYPE:ServiceMODEL:JettaYEAR:2019
I had come in for an oil change and inspection. When Freda came in, she said the rear brakes and rotors needed to be replaced. They provided an Uber ride home for me and when it was completed one of the employees came to my home to bring me to the dealership for my car.
Everyone involved provided excellent service.
Thomas G.09-01-2024
TYPE:ServiceMODEL:BeetleYEAR:2018
Freda is so helpful and kind. The place is so clean and pleasant to be in.