TYPE:SalesMODEL:JettaYEAR:2024
Average Score (225 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:PassatYEAR:2018
The best dealership in town
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2024
The service dept did not get my car corrected. Too much oil. Oil too low. Low tire pressure. I have more alerts blinking now than I did when I took it in. Disappointed. I had high expectations that were not reached. When I dropped my vehicle off at the scheduled appointment time, there was 2 1/2 hours wait. I figure what was the point of having an appointment at 10:30 if I can’t be serviced until 1:00! Very frustrating day.
TYPE:ServiceMODEL:AtlasYEAR:2023
Had an appointment for a 20k service at 10am. At 12pm, I asked the service advisor for a status. The service on my vehicle was completed and had been waiting for an undetermined amount of time. For a dealership that doesn’t offer loaner vehicles, this is unacceptable.
TYPE:ServiceMODEL:TiguanYEAR:2019
I would have given Gerald Jones Five Stars except for the fact that the car was in for the same issue twice before finally being fixed on the third time in for service. It isn’t really Gerald Jones fault. Volkswagen needs to recall Tiguans for the ignition switch issue. The same issue with Jettas. See below.
TYPE:ServiceMODEL:JettaYEAR:2019
Everything was done swiftly and effectively everyone was nice a polite will be back soon but the app was off it never told me my car was done Bradley came to get me ,unless it was finished ahead of time that’s great too but I appreciate you all
TYPE:ServiceMODEL:BeetleYEAR:2019
Very quick response
TYPE:SalesMODEL:Jetta GLIYEAR:2025
The sales manager (Vickie Mcpher) and sales rep (Liz) were exceptional - professional, thorough and great to work with.