Average Score (230 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

230 Ratings

4.7 Average

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  • Dale D.09-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

  • Kim P.09-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Great customer service!

  • Sheran B.09-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Everyone is kind. Keep me informed of the service my vehicle need.They they don’t fix anything on my vehicle without my permission.

  • Jerry M.09-16-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    I chose the rating for a few reasons one I enjoyed the way things were handled. to the staff made it easy to pay with no pressure.

  • Kathleen P.09-16-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Friendly and efficient service

  • David H.09-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Gerald Jones always exceeds my expectations.

  • Richard H.09-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    What a fantastic experience. Quick and Easy. I am super happy with all things Gerald Jones VW

  • Tommie W.09-06-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    there has been a lot of improvement in the service department. my appointment went smooth and timely. Keep up the good work!

  • Peter P.09-05-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    fast

  • Laura U.09-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I love that the shuttle was able to drop me off somewhere not too far from the dealership. I was very nice.