Average Score (225 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

225 Ratings

4.7 Average

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  • Cami F.08-04-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

  • Damani B.08-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    They wanted to charge $250 for airbags error sign. I told the advisor it has only 25000 miles and still has warranty. So; she told it needs only software upgrades and did charge me. But I am concerned if it shows up again it should be part of safety check by VW. Can you confirm that?

  • George R.07-31-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Freda is always very professional and friendly!

  • Jessica P.07-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Once there, my car was ready in the expected amount of time.

  • Londa H.07-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    I called at the last minute, great to get in quickly.

  • Katrina J.07-21-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

    Freda was extremely professional upon checking me in, and even took the time to assist with adding on additional service. I was scheduled for a recall, but was luckily able to get my 10k maintenance taken care of at the same time.

  • Benjamin S.07-20-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Felicia G.07-19-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Marissa P.07-18-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Michael M.07-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Would have given higher yet due to a little longer wait time.