Average Score (223 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

223 Ratings

4.7 Average

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  • Debra D.01-02-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Theresa C.01-01-2025

    TYPE:SalesMODEL:AtlasYEAR:2024

    Ben Herman was amazing giving us the knowledge of our buying experience. He explained everything and was very patient. He made sure we understood everything about the car. We are very pleased with our purchase and will continue to do business with Gerald Jones in the future. He was able to give us a great trade in as well as final price of a new vehicle.

  • David W.12-30-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Everything went perfectly. Got me in very soon, diagnosed dying battery and worked with warranty company for payment. All I had to do was drop off and pick up sale day.

  • Kate B.12-28-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Customer Friendly and caring. Variety of choices. Timely. Feel like I matter.

  • Alexander K.12-19-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    5 star because our purchase was all professional all the way.

  • Lindsay M.12-09-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Excellent customer service

  • Angela H.12-06-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Freda updated me via text about my vehicle

  • Gregory B.12-06-2024

    TYPE:SalesMODEL:TaosYEAR:2024

  • John Claude G.12-06-2024

    TYPE:ServiceMODEL:BeetleYEAR:2018

  • Kathy C.12-06-2024

    TYPE:ServiceMODEL:Jetta GLIYEAR:2020