TYPE:ServiceMODEL:TaosYEAR:2023
The only reason for 4 stars rather than 5 is the delay in getting an appointment. It was 4 weeks to get the appointment.
Average Score (230 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2020
Overall the service is fine it just takes several weeks to get an appointment. This time it took 5 weeks and when I complained to the GM she got me bumped up to 3 weeks but again VW has to do better! I doubt I'll buy another VW because service is a struggle. Communication is still not working. They send you a text and say "track my car" but then nothing changes, I call to check on it and its ready.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2018
Ms Freda Bradshaw is always knowledgeable about your vehicle, and she goes the extra mile to make sure to get satisfaction for a customer
TYPE:ServiceMODEL:TiguanYEAR:2021
It took 45 days to be seen. I’ve since gotten my car back and there is a strong smell of gas. I’ve called every day and nobody has returned my call yet.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2022